Conflict Management Support in Electronic Negotiations
نویسندگان
چکیده
Negotiation Support Systems (NSSs) offer a multidimensional support of negotiations through the internet. Different kind of conflicts – apart from the initial conflict – can occur during this process. This paper will give an overview of the current state-of-the-art in managing electronic negotiations with the help of NSSs and it introduces an advanced conflict management concept to resolve escalated conflicts during the negotiation.
منابع مشابه
Conflict Resolution Support in Electronic Negotiations
Negotiation Support Systems offer a sophisticated support of electronic negotiations. During a negotiation process, different types of conflicts can occur. Up to a certain level, they can be constructive, afterwards they become destructive. Such escalating conflicts should be handled and resolved. In this paper, the potential and challenges of conflict resolution support for such type of negoti...
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